Grievance

GRIEVANCE REDRESSAL POLICY

Grievance Redressal System is a vital part of any administration. It is the responsibility of the institute’s administration to provide a secure and contented environment to all its Staff and Students. The Grievance Redressal Committee has been formed in the institute as per the AICTE guidelines to redress the grievances of both the staff and the students. The committee is empowered to look into the matters of ill behaviour and harassment.

The grievances received by the Director are forwarded to the concerned Committee members who look in to the problems depending upon the seriousness of the issue.

The Committee has been continuously striving to take the best efforts possible to create a harmonious and conducive atmosphere to everyone in question.

Objective:

The objective of the Grievance redressal committee is to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the institute.

Uphold the dignity of the institute by ensuring strife free atmosphere in the institute through promoting cordial relationship among students and staff.
Encouraging student and staff to express their grievances /problems freely and frankly without any fear of being victimised
Suggestion and complaint register is maintained at the Director General’s Office in which student or staff who want to remain anonymous ,put in writing their grievances and their suggestions for improving the academics or administration in college.
Advising all staff to be affectionate to the students and not behave in vindictive manner.
Ragging in any form is strictly prohibited inside or outside the Institution.
Any violation of disciplinary issues should be urgently brought to the notice of the authorities.

Functions:

To accept written grievances from students and staff related to the system.
To create and implement a mechanism to handle the reported grievances.
To forward the findings to the Management if necessary for further action.
To listen, record and scrutinize the grievances submitted to them by the Staff and Students and take necessary steps immediately.
To attend to the grievances based on the authenticity and gravity of the criticisms made.
To represent the grievances to the concerned section which may include maintenance, transport, academic, amenities etc.
To convene periodical meetings to discuss whether the grievances have been settled.
To make a follow-up of these matters at regular intervals till their final disposal.
To maintain strict confidentiality, if necessary.

Exclusions:

The Grievance Redressal Committee shall not entertain the following matters:

Decision of the Academic Advisory Council, Board of studies, Academic and Administrative committees constituted by the Institute.
Decision regarding fees concessions, scholarship etc.
Decision made by the Institute regarding disciplinary matters and misconduct.
Decisions made by competent authority on assessment and examination results.

Grievance Redressal Committee

(Amended on December 13,2022)

As per AICTE, Govt. of India, New Delhi regulation F.NO. 37-3/Legal/2012 dated 25 th May, 2012 New Delhi a “Grievance Redressal Committee” has been re-constituted at Jaipuria School of Business, Ghaziabad as under :

Name	Designation	Email ID	Contact No
Dr. Rajiv R Thakur, Director General	Chairperson	dg.jsb@jaipuria.edu.in	9818078355
Dr. Tapan K Nayak, Dean Academics	Member	dean@jaipuria.edu.in	9999613005
Prof. Saloni Chitkara	Member	salonichitkara.jsb@jaipuria.edu.in	9810747170
Dr. Nitin K Saxena	Member	nitinkrsaxena@jaipuria.edu.in	9759232323

Mechanism of Grievance Redressal Committee including Anti Ragging Committee and Sexual Harassment Committee:

The contact numbers, email IDs of the committee chair, members along with Director are widely circulated to students in the institute and hostel. They are advised to immediately contact in person, telephonically or through mail whenever they are facing an issue.
These numbers are displayed in prominent places in the institute and hostel premises.
At various places, Complaint boxes have also been put.
As and when received, these complaints are addressed expeditiously and corrective measures are taken wherever necessary.
On receipt of specific complains/ grievance from a student, the redressal cell holds meeting and necessary steps are taken.
The Anti-Ragging Committee carries out surprise inspections to rapidly check and control any ragging activity at both institute and hostel during working hours and off working hours respectively.